A LITTLE HELP
Good to know.
Your questions, with a little clarity.
Where do you ship?
We ship free to eligible street addresses in the 50 United States and Washington, D.C. We do not ship to U.S. territories, APO/FPO/DPO addresses or P.O. boxes.
When will my order arrive?
Handling takes 1–2 business days, followed by an estimated 3–4 business days in transit after dispatch: 4–6 business days combined. These are estimates, not guarantees. Business days are Monday–Friday excluding U.S. federal holidays.
What is your daily order cutoff?
The cutoff is 07:00 PM (GMT−06:00) Central Standard Time (Chicago). The offset is fixed at UTC−06:00 year-round without daylight saving changes. Orders before cutoff on a business day use that day as the start. Orders at or after cutoff, on weekends or on holidays use the next business day.
How do I choose a size?
Each product page includes a body size guide in centimeters and a separate garment measurement table. Read the fit notes and compare the measurements with your own before choosing. Contact us if you need help.
How should I care for my piece?
Check the individual care instructions on the product page. Care differs between cotton, viscose, linen blends, pleated fabrics, embroidery and lace.
What will I pay for shipping and tax?
Standard shipping is free on eligible orders. Checkout displays tax of $0.00. This does not mean products are legally tax-exempt. All prices are in USD.
How are payments and orders confirmed?
Review the total and provide the requested information through the available checkout payment method. Payment and order acceptance depend on the applicable processing and confirmation steps. Entering payment details alone does not confirm payment or acceptance.
Can I return my purchase?
Request a return within 30 days of delivery by emailing us with your order number and reason. For change of mind, garments must be unworn, unwashed, in original condition and packaging with original tags. Obtain authorization before sending a return.
Where do returns go, and who pays?
Returns go to Jetstryde, 2 Rue Du Passage, 17380 Archingeay, France. You pay tracked return shipping to France for a change of mind. We cover return shipping for our errors, damaged, defective or incorrect items. There is no restocking fee.
What if my item is damaged or incorrect?
Contact [email protected] with your order number and the problem. Photos can help. We will review the issue and arrange an appropriate resolution, covering return shipping for our errors, damage or defects. Ordinary change-of-mind condition requirements do not prevent reporting these issues.
When will I receive a refund?
Approved refunds are returned automatically to the original payment account within 10 calendar days.
How do I contact Jetstryde?
Email [email protected] or use our contact form. Include the relevant product or order details so we can understand your question.
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